Importance of culture
There is no fixed definition of business culture, but most experts agree it’s how your staff understand and represent a company’s values. It’s “how we get things done” inside a business.
Your culture affects your business, staff and customers – whether it is good or not will depend on the leaders. This is not something anyone can buy, but that must be built – and maintained over time.
Having a good business culture can become a source of significant business advantage. It can be seen in:
- productivity and safety
- staff engagement and creativity
- low turnover and high loyalty
- great customer service
- little or no incidents or accidents (low repairs or insurance costs)