Make difficult conversations easy

Outcome:

If you need tips on how to make a difficult conversation easy, then this module is for you.

In the next few minutes you will learn:

• Why it's easy to put off a hard conversation
• Why you should never back away from a hard talk
• How to use best practice to turn a difficult conversation into a better experience for all parties

Activity

Think about a difficult situation that occurred at work and plan how you would make it easier for your staff and yourself.

• Think about a difficult situation that recently occurred.
• Using the checklist attached to this module, plan how you would approach this differently next time.
• Discuss with your manager.

Reflection

Do you feel your ability to handle difficult conversations has improved after completing the module?

Tell us about what has changed after putting the learnings from the module into practice.